Terms & Conditions

EXCLUSIVE CUSTOMER INSURANCE

In case of no-show the customer can use the total amount charged for a stay within the following 6 months (subject to availability)!


TASSA DI SOGGIORNO

Prices are not inclusive of the Tourist Tax, which is compulsory and fixed from the City of Piombino.
The Tourist Tax is not included in rates and will be applied as comunicated by law. It has to be paid at the check in, at the arrival at the Resort.


SERVICES INCLUDED

  • Complete set of bath, bed linen and kitchen.
  • Final cleaning.
  • Electricity.
  • Water.
  • Air conditioning and heating.
  • TV with Satellite.
  • Weekly change of linen.
  • Parking
  • Pools
  • Mini Club during the high season months
  • Use of tennis, soccer and volleyball courts upon request, availability and booking.

SERVICES NOT INCLUDED

  • Additional bed € 10 per night. Free of charge until 8 years old. (on request on availability)
  • Shuttle Bus Local Service with fee (date and price to define)
  • Pets Allowed € 8.00 per day per animal.
  • Coin-operated Laundry in the Resort

Kitchen area must be left clean at the end of your stay or an additional cost of € 38.00 will be added.


CATERING SERVICES

Available from 04/05 to 02/11

 

Continental Breakfast

€ 8.00 per person per day

0 – 2,99 years FREE (with a paying adult)

3 – 9.99 years -50% (with a paying adult)

 

Half Board Supplement: Continental Breakfast + Dinner with 2 courses + Dessert + Water included

€ 30.00 per Person per day

0 – 2,99 years FREE (with a paying adult)

3 – 9.99 years -50% (with a paying adult)

 


Arrivals Policies

From 03/08/2019 to 30/08/2019: weekly accommodation only with arrival and departure on SATURDAYS.


CANCELLATION POLICIES

Any cancellation must be communicated via email, fax or mail.

 

From 09/03/2019 to 28/06/2019 and from 07/09/2019 to 11/01/2019 (dates included)

For cancellations on the same day of arrival or NO SHOW = first night will be cashed

 

From 29/06/2019 to 06/09/2019

STAYS UP TO 13 NIGHTS

– From 3 days before the arrival date or NO SHOW = 100% of the total stay is cashed

STAYS FOR 14 NIGHTS OR MORE

– 50% of the total stay paid at the confirmation is not refundable
– From 14 days before the arrival clients cancel free of charge

 

EARLY BOOKING PROMOTION

STAYS UP TO 13 NIGHTS

– 100% of the total stay not refundable

STAY MORE THAN 14 NIGHTS
100% of the total stay not refundable


PAYMENTS AND DEPOSIT

The reservation is confirmed only through credit card details as garancy, and with the payment of the deposit.
Any reservation without credit card details or without payment of the deposit is not confirmed.
We remind you that we cannot accept cash payments more than € 2.900,00 according to the Italian law.

From 09/03/2019 to 28/06/2019 and from 07/09/2019 to 11/01/2019

– A credit card as guarantee is requested at the moment of the confirmation of the reservation.
(it is necessary to fill in and send us the schedule “Authorization for credit card/Credit Card Details as Guarantee”)
– Total Payment : 100% of the stay to be paid at the moment of the arrival at the Resort/check in.

From 29/06/2019 to 06/09/2019

A credit card as guarantee is requested at the moment of the confirmation of the reservation

STAYS UP TO 13 NIGHTS

– Total payment (100% of the stay) within 6 days before the arrival date

STAYS FOR 14 NIGHTS

– Payment 50% of the stay at the moment of the reservation
– Payment of the balance (50% of the stay) within 15 days before the arrival date

RESERVATIONS WITH PROMOTION BOOK EARLY

– A credit card as guarantee is requested at the moment of the confirmation of the reservation payment 100% at the booking confirmation